2022 Customer & Store Experience Associate null

Responsibilities:

• Execute and manage perfect store on-line experience for assigned brands across various platforms.
• Work closely with internal stakeholders to ensure fit-for-use e-tail content and online assets to create high impact store experience.
• Support Digital Brand Manager in executing and managing perfect store on-line experience for assigned brands across various ecommerce platforms, website, and social media accounts.
• Ensure freshness of content across all online channels to ensure high customer engagement
• Manage and maintain consistent online brand experience across different platforms.
• Analyze online customer behavior to ensure customer experience determines store design choices.
• Supports Digital Brand Manager in assessing platform promo and campaign effectiveness to ensure continuous improvement.
• Manage all consumer communication across ecommerce platform and social media.
• Identify and assess customers’ needs to achieve satisfaction and product conversion.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Responds promptly to customer inquiries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Knows our products inside and out so that you can answer questions.
• Communicates and coordinates with internal team as necessary.
• Ensure customer satisfaction and provide professional customer support.

Requirements:

• Bachelor’s degree
• Exceptional verbal and written communication skills
• Ability to collect, track, and analyze multiple data sets
• Attention to detail
• Basic Photoshop & copywriting skills
• Ability to build rapport and collaborate with others within the company and externally