Customer Service Representative - Graduate Program null

This will include supporting customers over the telephone with various applications, networks, and technologies. The role will also undertake proactive outbound call work as well as take inbound calls.

Job Responsibilities:

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customers through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet or exceed client metric obligations
• Keep records of customer interactions, process customer accounts, and file documents

Qualifications:

• Completed at least 2 years in college
• With at least 2 years CSR work experience
• With at least 6 months for an inbound/outbound sales account (voice)
• Has customer service experience, including the ability to work well with the public and to adopt a customer perspective mindset
• Must be amenable to work onsite
• Must be flexible with shifting schedules

Benefits:

• Outright HMO with dental coverage plus 3 free dependents on day 1
• 30 days annual paid time off can be availed upon regularization
• Early retirement benefits