Desktop Specialist null

Job Description

In this position, you will join our IT Infrastructure Shared Services Group, where you will l manage the Configuration Manager applications and deployment types to support clients and devices, distribute content to sites and focus on delivering quality Application Packaging solutions with minimal supervision.

Responsibilities

• Supporting Aurecon’s IT infrastructure environment
• Providing infrastructure support escalated from Service Desk and directly from stakeholders
• Deploy and manage Applications, Collections via System Center Configuration Manager
• Adhere to incident, Problem, and Change management processes as per Aurecon standards and within SLAs
• Automate installations for deployment via: MSI Repackage, MSI Transforms, Silent Install Vendor exe & scripting
• Oversee user testing with nominated application testers (SOE compatibility, Functional testing, Application deployment via SCCM or Manual install)
• Provide Level 3 support to Level 1 & 2 support teams for SCCM and license related issues
• Setup, manage and maintain network license servers for software and DNS creation (Code meter, Sentinel, etc.)
• Handover pertinent knowledge and support documentation to IT support departments
• Manual Software Install Management (Manapps)

Requirements

Firstly, strong sense of responsibility, flexibility, and adaptability to varying request. You will also need the following: 

• Bachelor’s degree in Information Technology, Computer Science or related field
• Understanding of Windows 10 architecture
• Deployment of application packages via SCCM 2012 or later
• Broad knowledge of the Microsoft Office suite
• Experience in scripting in VBScript, PowerShell WMI or WSH
• Familiarity with Admin Studio/Wise Package Studio
• Familiarity with ProcMon, FileMon, RegMon, Orca
• Familiarity with setting up and troubleshooting Network License solutions (Code meter, Sentinel, etc.)
• Sourcing application information required for packaging and deployment
• Experience of carrying out application discovery and analysis to enable correct integration, as well as hands-on sequencing and quality assurance activities which include documenting work carried out.
• Experience of working with a number of areas within the Release Management Lifecycle.