Client Relations Associate null

About BPI

In the 1980s, BPI evolved into a fully diversified universal bank with the help of the Monetary Board of the Central Bank of the Philippines (Bangko Sentral ng Pilipinas) when it began to offer consumer and investment banking services on top of its traditional commercial banking activities.

Your responsibilities

Core Responsibilities:

• Achieves the firm’s customer service objectives by responding to client queries, concerns, and problems according to the firm’s policies and standards
• Contributes to the firm’s objectives by providing necessary assistance to customers and colleagues alike
• Handles client complaints, inquiries, and requests from Siebel (as needed)
• Interacts with clients to provide information on the firm’s products and services via phone, chat, email, or any point of contact (i.e., face-to-face, Twitter, private message)
• Ensures that important notices are sent in a timely manner, as required via phone, chat, email, and other points of contact (face-to-face, Twitter, private message, etc.)
• Contact clients included in the Past Due report sent by the Cash Settlements team and ensure that communication, collection, and recommendation for account suspension are provided in a timely manner
• Monitors and conducts the eKYC for clients submitting account opening requests/maintenance via the BPI Trade Applications mailbox
• Handles the enrollment of NoCD for BPI Trade clients with REIT transactions
• Ensures timely posting of announcements on the BPI Trade website

Training & development

BPI has a wide array of training programs and activities. They use a blended learning approach that includes workshops, coaching/mentoring, instructor-led training sessions, and web-based training courses. 

• Officers training programs - which initiate new officers into their leadership roles.
• Sales officers training programs - advanced leadership programs for officers.
• Courses on financial advisory, and programs designed to help employees comply with regulatory requirements, among others.

Benefits

Some of the benefits may include:

• Low interest rates for auto and housing loans.
• Emergency loans.
• Medical and group term insurance.
• Salary loans.
• Competitive salary.
• Retirement benefit plan.

Career progression

BPI stands out as the preferred employer in the Philippine financial sector. Focused on enhancing career growth, goal clarity, and leadership, BPI introduces initiatives to elevate competency, expedite promotions, and align HR metrics with corporate strategy.

Work-life balance

BPI offers a hybrid work setup based on job functions, maintaining positive relationships with labor unions. With an open-door communication policy, the bank swiftly addresses employee concerns, preventing escalation.

Company culture

At BPI, they foster a culture of excellence where employees engage in meaningful, significant, and purposeful work. Their values include mutual respect, meritocracy, performance, and teamwork, aspiring to be the preferred employer in the Philippine financial sector.

About you

Qualifications:

• Bachelor's Degree in Business, Management, or any related course
• Open to fresh graduates

How to apply

Please click the "Apply now" button to apply.

Recruitment process:

• Register.
• Log in and fill in the application form with all necessary details.
• Verify whether the entered details are correct or not.
• After verification, submit the application form.

Source/s:

• bpi.com
• youtube.com