Customer Service and Trade Management Agent null

Job Overview

We are a cryptocurrency exchange company currently looking for a Customer Service and Trade Management Agent to help answer customers and manage different scenarios in trading situations. This is a hybrid role of customer service, order management from start to finish (when a customer wishes to buy/sell to checking when their payment has arrived into our account and helping send them their coins), and a little bit of compliance and customer verifications).

• Permanent work from home
• Immediate hiring
• Steady freelance job

Responsibilities

• Answering live incoming messages from customers and answering customer’s questions in a very professional and fast-paced manner
• Managing trade requests from clients on a trading platform, including checking the order information, and based on the scenario, sending the customers different messages.
• Carrying out document checks and sending them to verification teams
• Answering customer information requests or other forms of information requests from the banks whom we work with.
• Checking our ads to make sure that they are active and within certain limits/conditions, optimizing our ad prices as needed.
• Helping with releasing or refunding trades/payments to/from customers.
• Escalating any complex or suspicious queries to senior team members.
• Conduct Quality assurance if required.
• Ad Hoc responsibilities as required

Qualifications

• Work experience in crypto or tech is compulsory (OR a freshly graduated person with no experience but very smart, interested, and with a relevant degree, etc) 
• Additional language skills besides English; Chinese or European languages such as German, Spanish, French, etc.
• At least 2 years of experience either in blockchain/crypto-currencies or in global technology companies (like Google/Facebook/Airbnb/Uber etc.)
• Ability to understand different customer situations and understand what the customer wants, and what you should do to help them get what they want in the fastest way possible.
• Ability to work remotely with great performance
• Self-motivator with great levels of independence
• The ideal requirement is they have an additional language, however, good English is compulsory.
• Intel I3/Ryzen 3  
• RAM 8GB
• Windows 10/Catalina and Up Only
• 20-25mbps Internet speed