Processes and handles multi-channel requests via calls, e-mail, chat related to order to cash (contracts, master data, pricing, sales orders, billing, reporting)
Responds, reads, and manages all correspondence received through phone, web to case, mobile app, and e-mail regarding concerns, inquiries, and consumer experience in either Asia Pacific, Europe, Middle East, the Americas
Provides excellent support that includes escalation to tier 2 support and follow through, and completion of resolution of customer concerns
Liaises and coordinates with various work groups to resolve pricing, inventory, credit, marketing, quality, and supply issues among others
Enhances technical skills and business acumen through various training to fulfill daily responsibilities and deliver excellent customer experience
Required Qualifications:
Bachelor’s Degree holder in any field
Customer service experience in a Business Process Outsourcing (BPO) or call center industry, fresh graduates are encouraged to apply
Elevated level of customer service orientation and keenness on details
Clear communications skills both oral and written
Ability to solve problems logically and critically
Demonstrated adaptability and flexibility to a rapidly changing business requirements, its environment, and processes
Demonstrated ability to manage changing priorities and work in a multi-cultural, fast paced environment
Proficient in Microsoft (MS) Office applications
Open to night and shifting schedules and willing to work on Philippine holidays
Preferred Qualification:
Experience in the use of SAP (Systems Applications and Products in Data Processing) and Salesforce is an advantage or any business CRM (Customer Relationship Management) business application
Note:
This is for a 1-year employment contract.
Hiring criteria
You should have or be completing the following to apply for this opportunity.
Entry pathway
Degree or Certificate
Minimum Level of Study
Bachelor or higher
Study Field
B
Accounting, Commerce & Finance
Actuarial Studies
Business Administration & Management
Economics
Human Resources
Leisure, Hospitality, Tourism & Retail
C
Communication & Media Studies
Creative Arts (all other)
Fashion Design
Film & TV
Fine Arts
Graphic Design & Visual Arts
E
Aerospace Engineering & Aviation
Automotive & Transport Engineering
Biomedical Engineering
Chemical Engineering
Civil Engineering & Construction
Communications Engineering
F
Food & Hospitality
Personal Services
H
Anthropology & Geography
Archaeology & History
Classics
Criminology
Development, Migration & Gender
Humanities (all other)
I
Artificial Intelligence
Bioinformatics
Computer Graphics & Animation
Computer Science (all other)
Computer Systems and Networks
Cyber Security
Work rights
The opportunity is available to applicants in any of the following categories.
country
eligibility
Philippines
Graduate Success Stories
Graduate stories
I feel a sense of achievement when I see the end product of my efforts work out as intended, without any more bugs to iron out. For me, that’s more meaningful than the process of writing or troubleshooting the code.