Track and fully document changes for functional and business specifications; write detailed universally understood procedures for permanent records and for use in training
Review all updates to procedures with the analyst, team leads, and managers to identify any possible considerations that management and compliance should evaluate.
Break down technical process flow charts and then translate the data into easy to follow step by step procedures to complete day-to -day activities
Liaison with training on procedure updates to ensure items are incorporated into the training maternal for new and existing employees
Identify opportunities for improving business processes through information systems and/or non-system driver changes.
Assists in the preparation of proposals to develop new systems and/or operational changes
Participate in studies of new and existing programs and special projects to determine feasibility.
Strive to resolve problems including organizational, procedural, technical, research and analysis.
Develop process and procedures to improve efficiency, cost-effectiveness, and/or improve internal and external customer service;
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Requirements
0-2 years prior experience in writing procedural documents, driving process improvements and experienced in executing change management concepts.
Consistently demonstrates clear and concise written and verbal communication skills
Proficient in Microsoft Office with an emphasis on MS Excel
Self-motivated and detail oriented
Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards.
Bachelor’s/University degree or equivalent experience
Hiring criteria
You should have or be completing the following to apply for this opportunity.
Bachelor's Degree
Degree or Certificate
Minimum Level of Study
Bachelor or higher
Study Field
B
Accounting, Commerce & Finance
Actuarial Studies
Business Administration & Management
Economics
Human Resources
Leisure, Hospitality, Tourism & Retail
Work rights
The opportunity is available to applicants in any of the following categories.