Credit and Collections Associate - Night Shift null

Job Summary

Responsible for providing clerical and administrative services in billing receivables and manages the collection of outstanding debts from clients and customers.

Duties and Responsibilities

• Document all acquired information and updates on accounts
• Communicating with the sales department to maintain accurate and updated information on client accounts and payments
• Commence appropriate actions to ensure collection of outstanding account balances
• Investigating and collecting from accounts with overdue invoices
• Identifying customer accounts with overdue and contacting them via messaging, call or email regarding their overdue payments and determine the reason for the outstanding debt
• Reviewing records for accuracy and handling disputes to make sure that account information is encoded and maintained appropriately
• Assist customers to resolve account problems resulting from incorrect billing, inaccurate information, improper delivery, etc.
• Undertake research and assemble documentation to support adjustments to account balances and resolving open invoices
• Act as the company’s representative in taking inbound calls regarding collection concerns
• Processing customer payments, account adjustments and customer refunds where appropriate
• Back up for other Credit and Collections associates
• Doing tasks that may be assigned from time to time

Qualifications

• Graduate of any course, preferably in Finance or equivalent
• Excellent verbal communication and interpersonal skills
• Proficient in MS Office application (Word, Excel, PowerPoint)
• Knowledgeable in Google Applications
• Knowledge in Quickbooks/NetSuite preferred but not required
• Keen attention to detail and ability to effectively manage time
• Has strong ethics and a high level of personal and professional integrity
• Must be willing to work in Brgy. Mambugan, Antipolo
• Fresh graduates are welcome to apply