Technical Support Engineer I Document Control null

About Emerson Philippines

Emerson is a global leader in automation technology and software. Through its deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

Your role

• You will provide support to Emerson's global customer care team by interpreting and processing order documentation requirements based on customer requirements.
• Identify applicable documents as per the customer’s requirements and specifications.
• Attend document review meetings with the Project Administrator, Project Manager, and Document Controller.
• Manage the documentation approval cycle and final documentation delivery to the customer (gather, prepare, and submit).
• Respond to inquiries and requests received from the mailbox and identify the need for escalations.
• Manage and record customer transactions in business systems such as CRM, DocPro, and SharePoint.

Training & development

You will manage the electronic exchange of order documentation with customers and collaborate with people from different areas of the organization, such as Project Engineers and Project Managers to fulfill documentation requirements. This gives you a very vital role in helping drive growth platforms and supports operational pillars while striving for long-term value creation.

Compensation & benefits

• According to research, the salary estimate is PHP 26,000 to PHP 36,000.
• Competitive Wages and Benefits 
• Healthcare
• Paid Parental Leave
• Retirement Savings Programs
• Career Development Opportunities
• Flexible Work Hours
• Tuition Reimbursement for Approved Programs
• Safe Working Environment

Career progression

At Emerson, the opportunity to build a great career and innovate in service of a healthier, safer, smarter and more sustainable future is just around the corner – and around the globe. The success you achieve and the impact you make on the world are only limited by your ambition, motivation and willingness to work hard and smart and keep growing every day.

Work-life balance

Emerson offers flexible hours, when possible, to help employees achieve work-life balance. When you join the company, you are made to feel welcome. Emerson commits to their priority on Safety & Quality across their global network and workplace.

Company culture

At Emerson, they are committed to fostering a culture where they ensure every employee is valued and respected for their experiences and perspectives. They believe a diverse, equitable and inclusive work environment contributes to the rich exchange of ideas that inspire innovation and bring the best solutions to their customers. This philosophy is fundamental to living the company’s values and their responsibility to leave the world in a better place, especially in recognition of the adverse impact and historical legacy that needs to be addressed globally.

About you

• Bachelor's degree in Instrumentation, Mechanical, Chemical, or Electrical Engineering or related Engineering courses.
• Basic knowledge of Office 365 Applications and Adobe Acrobat.
• Open to those without work experience.
• You focus on the highest priorities and set aside less critical tasks.
• You have a strong drive for results and exhibit passion and enthusiasm to get things done.
• With excellent analytical and quantitative skills, you can efficiently carry out tasks independently.
• You anticipate customer needs and provide services that are beyond customer expectations.
• With good communication skills, you can proficiently communicate ideas and influence both internal and external customers.
• You're interpersonally savvy and able to collaborate and efficiently work with people at any level.

How to apply

To apply for this role, click on the "Apply on employer site" button, which navigates to the career page where the application can be filled out and submitted directly.

Source/s:

• emerson.com
• youtube.com
• glassdoor.com