Guest Services Agent null

Your role

The Guest Services Agent ensures guest satisfaction by providing personalized service to guests most courteously and efficiently as well as contributing to optimizing room sales. The position is also responsible for providing complete and accurate information in response to internal and external queries and assisting in creating a favorable public image as part of the service.

Duties & responsibilities of the role:

• Monitors customer service levels and counsels employees with alternative methods of responding to customer requests.
• Assists the Guest Services Manager in the day-to-day operations, particularly with arriving, in-house, and checking-out VIP guests.
• Facilitates check-in and check-out of VIP guests. Escorts VIP arriving guests to their rooms and explains the facilities of the hotel. Sends off VIP guests.
• Ensures that VIP registration materials are complete and neatly prepared before arrival.
• Ensure Room Inspection before guest arrival.
• Assign top management to meet VIP arriving guests.
• Ensures a warm welcome to all arriving guests by acting as Lobby Ambassador.
• Ensures a warm send-off by identifying VIPs to be sent off by the General Manager, Resident Manager, and Department Head.
• Coordinates with Housekeeping, Room Service, Concierge, Guest Service Center, and other departments regarding guest requests, amenities, and inquiries.
• Updates and records all guest information or locator in the computer
  and ensures all concerned departments are advised accordingly.
• Performs any other duties and tasks that may be assigned by immediate superiors from time to time.

About you

Qualifications

• College graduate.
• With work experience in hospitality under Front Office.
• Open to fresh graduates.

Benefits

• Provide various opportunities to learn and experience different kinds of work in your field.
• Serious work environment. Hands-on tasks/activities. Conducts various events to promote active engagement among its employees
• Access to medical services.
• Employees may receive performance-based bonuses, which can vary depending on individual performance and other factors.
• And, for the full employee, one of the benefits is the annual physical exams because the employee's health and wellness are the top priority.

@fai.hrad In Filinvest Alabang Inc, our employee's health and wellness is our top priority. Last February 22-23 we conducted our Annual Physical exam in partnership with Intellicare and Aventus. #EmployeeWellnessOurPriority #BuildingBiggerDreams ♬ original sound - FAI HRAD

Training & development

Filinvest conducts several programs aimed at keeping its employees well-trained and engaged. Leaders are offered programs such as coaching, problem-solving, behavioral interviewing, and decision-making.

Career progression

With Filinvest's extensive portfolio in real estate, hospitality, and other sectors, employees can explore various career paths, with roles like Guest Services Agent offering clear progression to Front Office Supervisor, Assistant Manager, and eventually Front Office Manager.

Source

• careers-page.com/filinvest-development-corp/job/QY9V35R5
• filinvestgroup.com/careers/
• bing.com/search?q=Filinvest+Land+Inc+perks+and+benefits&FORM
• https://www.tiktok.com/@fai.hrad/video/7339800883615534342?q=filinvest%20annual%20medical&t=1720097233657