Customer Service Representative null

Fresh graduates with 6 months of BPO experience are encouraged to apply!
Free coaching and a high pass rate

Responsibilities:

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call-handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

Benefits:

• Competitive Salary
• Paid Training
• 20% Night Differential
• HMO on Day 1 with free Dependents
• Leave Credits
• 13th-month pay with benefits

Qualifications:

• At least 18 years old
• At least HS / SHS Graduate
• Ability to speak and understand English
• Minimum 6 months of BPO Experience

Sites:

• EDSA Greenfield
• Silver City