Focus Global Inc. is hiring for the role of Customer Relations Associate.
Opportunity details
Opportunity Type
Graduate Job
Application dates
Minimum requirements
Accepting International Applications
No
Qualifications Accepted
B
Business Administration & Management
Marketing, Advertising & Public Relations
Job Overview
The Customer Relations Associatewill help the company build successful and long-term relationships with our customers by delivering high-quality after-sales service that exceeds expectations.
Responsibilities
Ensuring proper coordination with clients, in-house designers, project coordinators, technicians, and installers regarding after-sales service issues and schedules.
Identifying optimal solutions to customer concerns and ensuring prompt resolution to customer complaints.
Recommending strategies that would improve the quality of service, productivity, and profitability.
Evaluate service quality and customer satisfaction using identified service metrics.
Qualifications
Bachelor’s Degree from any reputable university.
New grads and experienced team members are welcome to apply.
Experience in customer care and service is a plus.
Experienced in using Google Business Suite (GDocs, Gsheets) and Microsoft Office tools.
Must have excellent communication, customer service, and people skills.
Must be patient, hardworking, and can work well under pressure.
Must have the ability to collaborate effectively with cross-functional teams.