Luxury Home Furnishings - Sales Operations Associate/Guest Ambassador null

About Focus Global Inc.

Focus Global distinguishes itself as a dedicated marketing firm that harnesses a wide array of marketing techniques, encompassing above, below, and through-the-line advertising, alongside innovative digital media strategies.

Your role

Sales Operations Associate Duties:

• Collaborate closely with the principal designer, providing valuable assistance in organizing and keeping track of daily tasks and pending requests.
• Efficiently encode and process orders in the system, ensuring accurate and up-to-date transaction records.
• Deliver exemplary assistance in showroom sales, engaging with clients, addressing inquiries, and ensuring a delightful shopping experience.
• Monitor and maintain clients' accounts and documentary files, ensuring meticulous documentation and adherence to established timelines.
• Proactively manage daily tasks, closely monitoring account progress, and ensuring that key deadlines are met effectively.
• Coordinate harmoniously with internal and external stakeholders to fulfill account requirements and exceed client expectations.
• Uphold and verify the implementation of Standard Operating Procedures (SOPs) related to the sales process, maintaining consistency and excellence.

Guest Ambassador Tasks:

• Extend a warm welcome to VIP guests and clients as they enter the building lobby, creating a positive and inviting first impression.
• Gather initial requirements and pertinent information from clients, ensuring personalized attention and service.
• Assist guests and clients in accessing elevators, showrooms, and offices, ensuring a smooth and pleasant experience.
• Provide a brief introduction to the showroom and the prestigious brands that carry it when necessary, showcasing commitment to luxury.
• Endorse clients to the relevant department or employee, ensuring their needs are promptly addressed.
• Support designers with client information, quotation entry, and other related tasks, fostering efficient client interactions.
• Perform administrative tasks related to client monitoring and tracking, ensuring seamless communication and follow-up.
• Handle and direct external calls to appropriate individuals and departments, enhancing communication efficiency.

Training & development

FGI provides a dynamic learning environment where you'll collaborate with top marketing professionals, gain hands-on experience in brand strategy, digital marketing, and consumer insights, and unlock your creative potential. Through mentorship and real-world projects, you'll shape your marketing skills and contribute to building and promoting iconic brands at FCI, setting the stage for an exciting marketing career.

Benefits

This is a selection of employee benefits that they offer:

• Government-mandated benefits
• Work-life synergy
• Competitive benefits
• Health and Wellness Initiatives 
• Training and mentorship from industry leaders.
• Exclusive employee discounts on world-class home brands.
• Possibility for international travel
• Maternity and paternity leave
• Career stability

Career progression

At FGI, rapidly advance your career, taking on leadership roles and driving change in a dynamic, fast-paced industry. Embrace challenging opportunities, gain invaluable skills through continuous learning, and unlock doors to exciting new job prospects.

Work-life balance

FGI is committed to giving employees support and time away to focus on the people who matter most in their lives. They offer flexible work schedules and generous vacation days to spend with family or pursue your interests outside of work. 

Company culture

The Focus Global culture is built around its core values. These values inform the way they do their work, how they serve their customers, and how they move forward.

They thrive in a culture of openness, transparency, and personal integrity. They seek to foster an environment where all teams operate on mutual respect and shared trust.

About you

• Bachelor's Degree in any reputable business-related course, reflecting your strong educational background.
• Proficiency in MS Office applications, showcasing your ability to utilize digital tools effectively.
• Experience with Google Suites applications is advantageous but not mandatory.
• Demonstrated selling and negotiation skills, with a talent for building lasting client relationships.
• Excellent communication and presentation skills, ensuring seamless interactions with clients and colleagues.
• Highly personable and creative, adding a touch of artistry to your approach and design solutions.
• Organized and detail-oriented, meticulously managing tasks to ensure flawless execution.
• Willingness to work a 5-day work week with flexibility to accommodate occasional weekend commitments.

How to apply

To apply for this position, click the “Apply on employer site” button on this page. On the career page of their website, you will find a resume template that you can fill out. Check out their job openings and apply for a role that suits you directly on the page.

Source/s:

• focusglobalinc.com