2022 Service Desk Associate null

About Healthy Options

Healthy Options is the first and largest all-natural and organic products retailer in the Philippines since 1995,
specializing in premium and natural food and health products.

Your role

The Service Desk Associate manages the IT support system and handles the first line troubleshooting of concerns raised by the different business units.

The Service Desk Associate are shared between the Business Systems and the Technical services group and will be reporting to both team managers.

• Provides continuous first-line support to users of computer applications.
• Escalates the issues to the corresponding Bus. Systems Analyst and Technical Team or further checking as needed
• Coordinates other technical issues directly with service providers for second-line support.
• Monitors scheduled jobs and system and site availability
• Manages the manual/automated ticketing system and ensures that all concerns are addressed/answered based on the defined response times

Training, development & rotations

They provide opportunities for dynamic learning by exposing their candidates to their different brands. Be mentored by experienced leaders who will jumpstart your growth as a professional

Compensation & benefits

In exchange for your passion and commitment, expect these benefits and more as you build your career with them.

• Perfect employee reward
• Employee discount
• Monthly product allowance
• Performance bonus
• Competitive salary
• Trainings
• Health and life insurance
• Paid leaves

Career progression

When they see talent, they nurture it. They create leaders who can give a greater impact. They promote outstanding performers from within the company, where potential candidates are selected to join the program. This dynamic training is designed to prepare their employees for bigger and better roles. Be mentored by experienced leaders who will jumpstart your professional growth.

Work-life balance

Extensive training and benefits, friendly and supportive management, and the opportunity to work for a company that actively cares for the environment 

Work-life balance may be an issue. Insiders mostly complain about long hours and a six-day workweek. 

Company culture

The brand claims to have a low attrition rate, and this may be attributed to several factors. Healthy Options promotes a culture of growth and learning by offering career opportunities and support inside work and out while putting a premium on training. The company chooses to promote from within, selecting outstanding performers to move up the ranks.  

About you

• Bachelor’s Degree in any IT related course, i.e., Engineering, Computer Science, IT
• Basic knowledge in most common hardware and software systems used in the IT industry
• Has an Analytical and thorough knowledge on network administration and troubleshooting
• Flexible, with good communication skills, passionate for work, team player

How to apply

To apply for this position, simply click the “Apply” button on this page.

Source/s

• healthyoptions.com.ph