House of IT
2021/2022 Year-end Recruitment Program null
Cebu, Philippines
Opportunity Expired
We are looking for highly innovative, results-driven individuals who can perform tasks and are flexible enough to help the company extends its operation.
Opportunity details
Opportunity Type
Graduate Job
Number of Vacancies
6-10
Application dates
Minimum requirements
Accepting International Applications
No
Qualifications Accepted
I
Artificial Intelligence
Bioinformatics
Computer Graphics & Animation
Computer Science (all other)
Computer Systems and Networks
Cyber Security
Data Science
Programming & Software Engineering
Video Game Development
Design & User Experience
Working rights
Read moreOverview of the role
- Provide email support for technical advisory and remote technical support services.
- Processes and resolves concerns and complaints of customers on technical aspects of the product Ensures to meet goals set for all metrics as required by the Client
- Check the designated queue in Autotask to see if a ticket has been assigned to you.
- Update ticket as soon as you work on it.
- Check pending tickets and make sure that it is completed within the specified SLA.
- Make sure all troubleshooting steps are done and documented in Autotask for complete resolution
How this role contributes to the overall success of the organisation
- This is the company's main mode of operation, it helps the company to extend its operation to other clients.
Training and development provided
- Customer Service Training
- Time management seminars
- Conflict resolution seminars
The type of candidate you're looking for
- Managed Service Technician/Tech Support
- Freight Operator
Hiring criteria
You should have or be completing the following to apply for this opportunity.
Entry
Degree or Certificate
Minimum Level of Study
Bachelor or higher
Study Field
I
Artificial Intelligence
Bioinformatics
Computer Graphics & Animation
Computer Science (all other)
Computer Systems and Networks
Cyber Security
Work rights
The opportunity is available to applicants in any of the following categories.
Philippines
Philippine Citizen
Philippine Permanent Resident