Customer Experience Manager, Associate null

About Infor

Infor is a global leader in business cloud software products for companies in industry-specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. 

Your role & responsibilities

Infor Customer Experience Manager, Associates provide Infor customers with guidance and help customers achieve maximum value from their Infor investment in a 1-to-many format.

Responsibilities:

• Provide attention to customers to minimize disruption, maximize the existing software adoption and utilization, and achieve business outcomes.
• Deliver LIVE and recorded webinar sessions that improve customer experience.
• Identify risks to the customer in achieving their stated business goals and develop a risk mitigation plan.
• Customer retention including supporting the renewal process.
• Secure customer references by creating raving fans.
• Specific Customer Lifecycle support may include, onboarding sessions, adoption workshops, and proactive outreach to customers.

Training & development

Here at Infor, you’ll have the chance to build a truly exceptional experience. They equip employees and stakeholders to create, deliver, and report on education and growth initiatives with Infor Learning Management, a cloud-based learning management system. Improve productivity, enhance compliance, and contribute more throughout the internal and external organization with one eLearning system. Offering global deployment on all mobile platforms, Learning Management helps organizations capture, convey, and expand knowledge.

Benefits 

Infor Philippines provides various benefits to its employees such as:

• Health & Wellness 
• Financial & Retirement
• 401K Plan
• Family & Parenting
• Work From Home
• Vacation & Time Off
• Perks & Discounts
• Employee Assistance Program
• Professional Support
• Professional Development

Career progression

At Infor with energy, drive, and imagination, there’s no limit to where your career can go. As you grow and develop here in Infor, you’ll discover the tools, culture, and opportunities to help personalize your career journey, so that it’s as unique as you are. Bring out the best in yourself with continuous investment in your personal well-being and career development.

Work-life balance 

Across global time zones, Infor utilizes the latest collaboration tools to deliver asynchronous work in the fastest time possible, and they offer remote or hybrid work where possible, with flexible time off. This means the employees can do their best work around their optimal schedules.

Company culture

About you

• Graduate of Bachelor’s Degree in Computer Science, Information Technology, or equivalent.
• Has an internship or thesis related to customer service and stakeholder management.
• Understands IT concepts such as – Cloud, Database, and ERP application.
• Customer Centric.
• Presentation skills.
• Team player and contributor.
• Data Analysis and attention to detail.
• Can work independently with minimal supervision.
• Bi-lingual (Mandarin or Nihongo) is an advantage.
• Fresh graduates are welcome.

How to apply

To apply for this position, just click on the "Apply on employer site" button below, which navigates you to the careers page where the application can be submitted directly.

Infor recruitment process:

• Aptitude.
• Psychometric Analysis.
• Interview Round(TR and HR).
• Job Offer.

Source/s:

• infor.com
• youtube.com