Product Support Analyst - Accounting null

About Infor Philippines

Infor is a global leader in business cloud software products for companies in industry-specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems.

Your role & responsibilities

Provides application support to customers, answering complex questions on function and/or technical queries and usage of products via various communication channels.  Support includes functional testing to resolve customer-reported issues. Serves as primary support liaison between company and customer in a highly team-oriented environment. Conveys customer feedback to product development staff

Training & development

Regarding training, Infor is with you each step of the way, from large-scale implementations or migrations to onboarding users and sustaining knowledge.

• Campus Plus membership provides easy access to cost-effective product training for your organization.

• Project Team Training - This training accelerates project team go-live readiness and equips organizations for post-go-live knowledge sustainment and advancement.

• End User Training - Their customized training helps organizations maximize user proficiency and product interaction.

• Certification and credentialing - Transform your knowledge, skills, and abilities into a tangible and verifiable badge.

Read more here...

Compensation & benefits 

• Prosple salary range Php 15,000 to 20,000
• Health & Wellness. 
• Financial & Retirement.
• 401K Plan.
• Family & Parenting.
• Work From Home.
• Vacation & Time Off.
• Vacation & Paid Time.
• Perks & Discounts.
• Employee Assistance Program.
• Professional Support.
• Professional Development.

Career progression

At Infor, you will have the opportunity to work in ways that suit you to grow, learn, and realize the career path that works best for you. You will be exposed to different cultures, departments, personalities, and nationalities as well as a fulfilling career and great benefits.

Work-life balance 

Across global time zones, Infor utilizes the latest collaboration tools to deliver asynchronous work in the fastest time possible, and they offer remote or hybrid work where possible, with flexible time off. This means the employees can do their best work around their optimal schedules.

Company culture

Infor's company culture defines who they are as a company, how they work together to solve problems, and how they create value for its customers. They strive daily to create a global, diverse, welcoming, and inclusive culture, where employees treat one another with respect, and where they can self-actualize to the benefit of themselves, the company, its customers, and society.

About you 

• Basic knowledge of network concepts, MS-SQL queries and administration, Windows platforms, MS-Excel, AWS, IIS, and RDWeb.
• Has working knowledge in supporting Accounting modules such as Account Payable, Accounts Receivable, and journal adjustments
• Good command of the English language – Oral & Written

How to apply

To apply for this position, simply click the “Apply on employer site” button on this page.

Infor recruitment process:

• Aptitude.
• Psychometric Analysis.
• Interview Round(TR and HR).
• Offer.

Source/s:

• infor.com
• youtube.com
• glassdoor.com