Customer Support Associate null

Your role

As a Customer Support Associate, your job scope includes the following:

• Follow Worldwide Sporting events.
• Attend to all Sports analysis platform-related inquiries.
• Respond promptly to clients’ inquiries through emails or any of the company portals
• Coordinate with different departments on inquiries and concerns about the Sports analysis platform.
• Provides necessary updates and reports on service deliveries for clients.

About you

To apply, you must have the following qualifications & skills:

• Customer Service experience handling US-based accounts is an advantage.
• Excellent customer service skills.
• Excellent English communication skills both oral and written.
• Excellent problem-solving and analytical skills.
• Must be good in the composition of business emails.
• Can work under pressure.
• Proactive and responsive.
• Organized and detail oriented.
• Able to multitask efficiently.
• Can quickly grasp new concepts.
• Being Acquainted with worldwide sports is an advantage.
• Proficient in using computer operations (internet and commonly used software applications).
• Can work on a flexible work schedule and during weekends and public holidays.
• Amenable to work onsite.
• Fresh graduates are encouraged to apply.

Benefits

There's plenty to look forward to. The specifics will vary, but wherever you join and in whatever role, you'll find their benefits and rewards are among the best in the industry. They include:

• Kambi provides life insurance and other health-related benefits to ensure the well-being of its employees.
• Employees enjoy paid time off, allowing them to balance work and personal life.
• Kambi fosters an open and honest environment where employees support each other and work collaboratively to push the company forward.
• The company values continuous improvement and encourages employees to take ownership of their ideas and contribute to the company’s growth.
• Gym Membership
• Bike to Work Scheme
• Free Lunch or Snacks
• Season Ticket Loan
• Retirement plans
• Disability insurance

Training & development

Kambi provides an extensive internal e-learning platform and has partnered with LinkedIn Learning to offer thousands of courses on topics such as personal development, IT skills, and team leadership.

Career progression

Starting as a Customer Support Associate at the company can lead to advancement into higher positions, such as team leader or manager, and opportunities in specialized departments. By collaborating across various departments, employees gain valuable business insights and open doors for potential lateral moves within the organization.

Sources

The following sources were used in researching this page:

• boards.eu.greenhouse.io/kambi/jobs
• business.linkedin.com/talent-solutions
• case-studies/kambi
• kambi.com/careers/
• learning.linkedin.com