Request Management Specialist null

The Role

As a Request Management Specialist, you will be responsible for managing and handling after-sales concerns to attend to customers' needs. You should be able to cope with various support functions like request handling, received via CRM, Email or Walk-in, in order to maintain good customer relationships by providing excellent service that will lead to customer loyalty.

Responsibilities

• Facilitates client-initiated requests received via CRM, email, or face-to-face (walk-in) and coordinates them with various fulfillment units of the Bank to provide timely and accurate resolution to the client.
• Provides support and assistance to other units of the bank in addressing complaints by giving required information or data necessary to resolve complaints filed by the customer.
• Establish and maintain a monitoring system via available applications (i.e. Excel worksheet, web-based applications) to be able to track the status and progress of each case/concern and ensure on-time processing and resolution of requests.

Requirements

• Bachelor's Degree in Business Studies/Administration/Management, Finance/Accountancy/Banking, Customer Service Related
• Knowledgeable of various consumer lending products and basic customer service.
• Good quantitative and analytical skills.
• Must have good oral and written communication skills
• Fresh graduates are welcome to apply!