2022 IT Service Management Associate null

DESCRIPTION:

1. Responsible for planning and coordinating all the activities required to perform, monitor, and report on service management processes
2. Responsible for the effective implementation of the incident management process and carrying out the respective reporting procedures
3. Identify, initiate, schedule and conduct incident and problem reviews and investigations
4. Responsible for designing a strategic approach to managing changes that fall within the framework of change management.
5. Support the design, development, transition and management of production systems.
6. Responsible for conducting impact analyses, change readiness assessment and key stakeholders identification.
7. Responsible for evaluating the risks of incidents, problems and changes, and providing actionable guidelines on reducing the impact on the organisation
8. Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology are reviewed and enhanced.

REQUIREMENTS:

• Bachelor’s degree in Information Technology or related field
• ITIL V3 or V4 certification is an advantage
• 2 years experience in IT service management
• Strong communication skills for relaying technical information
• Background in Jira Service Management or BMC Remedy is an advantage
• Willing to be trained in ITIL Processes