About Teleperformance
Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office, and other specialized services to ensure consistently positive customer interactions.
Your Role
- Responsible for the attainment of client set goals, efficiency targets, and overall team performance.
- Performs consistent and effective coaching sessions to address performance gaps.
- Analyzes the agent's performance and develop an action plan to bridge gaps.
- Conducts regular performance management to improve challenged members of the team.
Training, Development, and Rotations
- A broad range of online training courses - Induction seminar on Group culture and values, modules on Group policies, targeted training, skills development, gamification, and soft skills training.
- Streamlined communication - An efficient internal communication tool available in seven languages for sharing updates, announcements, and engagement opportunities such as the “All Ideas Matter” innovation program.
- The high degree of flexibility - Streamlined management of schedules, exchanges, and timetable changes, option to volunteer for vacant slots.
- Access to essential HR tools - Access to pay slips, performance indicators, and bonuses, as well as job offers. Sharing feelings via the sentiment surveys. Absenteeism is reduced by real-time notifications on schedules and team changes.
Compensation and Benefits
Teleperformance goes above and beyond in ensuring that employees receive the best perks and exceptional benefits.
- Paid Holidays / Vacation
- Paid Sick Leave. Employees
- Life Insurance/Disability
- Casual Dress/Atmosphere.
- Flex-Time / Flexible Schedule
- Free Drinks/Coke/Juice/Water
- Gym / Health Club / Fitness Membership
Career Progression
Teleperformance promotes innovation at all levels of the Company - All Ideas Matter is a global initiative designed to drive innovation and continuous improvement. It invites all employees to be vectors of change, sharing ideas for improvement and transformation. As such, every year the Group organizes TP Datathon, a competition that encourages teams to present innovative analytics and data science projects. Experts help the three winning teams to bring their ideas to fruition.
Work-Life Balance
Teleperformance employees think about work-life balance at the company and make sure this fits your lifestyle. Teleperformance has a work-life balance rating of 3.8.
Company Culture
Teleperformance fosters a workplace culture that promotes exceptional employee experiences that are rooted in diversity, inclusion, and safety for our people. We have created a safe work environment that embraces and respects the many differences of our people.
About You
- Candidate must possess at least a High School Diploma, Vocational Diploma / Short Course Certificate, or Bachelor\'s/College Degree in any field.
- Open to shifting, flexible in terms of work hours, and working on holidays.
- Strong performance management background.
- Excellent coaching skills.
- Can work under extreme pressure.
- Possess above-average English written and verbal communication skills.
- With a demonstrable track record in achieving targets and improving agent performance.
- Service and customer-focused.
- Strong analytical skills; very detail-oriented.
- Strong decision-making and problem-solving skills.
- Knowledgeable in call center tools and processes.
How to Apply
To apply for this position, simply click the "Apply" button on this page.
Source
Teleperformace.com.ph