Customer Service Representative null

About Teradyne

Teradyne companies deliver manufacturing automation across industries, applications, and the world. Together, they solve complex test and automation challenges and enable businesses to achieve higher production volumes, higher quality, and higher ROI.

Your responsibilities

• Acts as the primary interface for customers contacting the center for orders, inquiries, and complaints.
• Resolves customer faults, queries, and complaints at the first point of contact using the tools and systems provided
• Responds to inquiries and fault reports in a caring, professional manner, while simultaneously ensuring that they are recorded.
• Adheres to the Incident Reporting and Escalation system and procedures.
• Provides customers up-to-date at regular intervals regarding outstanding requests and orders.
• Contributes to meeting the team goals, metrics, and key performance indicators.
• Works with the Field organization and other appropriate groups to ensure customer satisfaction on key accounts.

Training & development

Teradyne’s Grant Program seeks academic professionals and students to develop a concept that could lead to new innovations in electronics. Teradyne products touch a wide spectrum of engineering disciplines. They build state-of-the-art processor test systems, and collaborative and mobile robots, and work on everything from silicon chips and micrometer mechanics to agile software development. This makes their business perfect for innovators with a wide range of interests.

Compensation & benefits

Prosple salary estimate is from Php 15,000 to 29,000 per month. Employees in the Philippines can receive numerous benefits at Teradyne, including:

• Healthcare, Dental, and Optical plans
• A rice subsidy
• Paid sick leave
• A gym membership
• Discounts on company stock and general meal allowances.

Career progression

Innovation starts with inclusion. As a college hire, you will be quickly integrated into fast-paced projects and work on cutting-edge advancements in electronic testing and automation. You will work with other passionate people and bring fresh insight into technologies that are changing lives around the world.

Work-life balance

At Teradyne, work-life balance is with plentiful flex days and holidays to refresh and recharge

Company culture

At Teradyne, they strive to create a positive employee experience and build a culture where their people – and their families, passions and experiences – grow. Their goal is to help you be the best “you” that you can be, professionally and personally.

About you

• Bachelor’s degree with a minimum of 1-2 years of customer service work experience.
• Previous customer service experience preferred.
• Excellent phone, verbal, and written communication skills in the English language.
• Must be keen on details.
• Demonstrate excellent workload management skills.
• Knowledgeable with Microsoft Office package (PowerPoint, Excel, Word)
• Willing to work on shifting schedule, including night shift.
• Fresh graduates are welcome to apply.

How to apply

Please click the "Apply on employer site" button on this page to apply.

Source/s:

• teradyne.com
• youtube.com
• glassdoor.com