IT Manager null

The company has more than 400 employees and is still growing. We aim to provide efficient support to our team of hard-working agents with minimal disruption to our clients and create a meaningful process to enforce a thriving culture of engagement, accountability, and customer-centricity.

Information Security is a critical aspect of our IT delivery. Our clients trust us with their information. The successful applicant will be responsible for implementing policies and procedures to ensure our data and communication links are secure.

Being a small-medium business, the role will have variety and provide an exceptional opportunity to broaden your skills, deliver strategic management plans, and work hands-on with your team.

JOB DESCRIPTION

• Coordinate with management in developing strategic business plans and policies
• Prepare financial budgets and present proposals for capital projects to the Leadership Team
• Take a leading role in delivering technical IT-based projects
• Build close relationships with clients to understand their IT requirements
• Supervise team members, external vendors and advisors
• Desktop support in a Windows 10 environment
• Network administration and support
• Ability to work directly with key clients
• Manage and develop personal skill sets within the IT team
• Develop external IT support services as a value-add proposition to our customer base
• Develop and implement industry standard information security policies (i.e. ISO 27001)
• Monitors integrity and effectiveness of IT Security appliances
• Manages IT-based service level requirements of established agreements and performs necessary actions to address inconsistencies

JOB SPECIFICATIONS

• Candidate must have experience managing ISO27001 
• Must possess at least a Bachelor's/College Degree, Post Graduate Diploma / Master's Degree, Professional License (Passed Board/Bar/Professional License Exam), Post Graduate Diploma / Master's Degree, Engineering (Computer/Telecommunication) or equivalent.
• At least 10 year(s) of working experience in the fields of Information Security, IT Operations and IT Infrastructure
• Preferably Assistant Manager / Managers specializing in IT/Computer - Network/System/Database Admin or equivalent.
• Demonstrated experience in a similar service delivery role
• A natural “Leader” with proven ability to mentor teams to drive and improve outcomes.
• Excellent interpersonal skills to interact with customers and team members.
• Exceptional communication and relationship building skills
• Experience in managing suppliers and the procurement process
• Ability to handle high pressure situations with key stakeholders
• Managing escalated issues or concerns effectively, appropriately and in a timely manner
• Experience in delivering services within IT Service Management frameworks and SLAs.
• Highly proficient in preparation of reports, dashboards and documentation.

COMPETENCIES:

• Decision Making: Clearly defines problems. Considers all the facts and alternatives available. Is willing to make firm and speedy decisions Demonstrates objectivity and high quality in decision-making.
• Customer Focus: Delivers a customer-centric culture in the organization. Proactively anticipates and provides holistic solutions to delight customers. Responds to customer expectations and improves customer satisfaction indices (CSI) better than the market.
• Business Acumen: Is passionate about maximizing his area of operation’s contribution to the business profitability and growth. Does not lose sight of the commercial impact of actions.
• Ownership & Accountability for Results: Demonstrates ownership for goals. Drives himself and others to achieve desired results. Reviews and monitors progress with course correction to ensure success. Constantly raises the bar after each achievement.