Financial Account - Chat Customer Agent null

Bringing smiles is what we do at TTEC… for you and the customer. As a site-based Chat Customer Service Representative in Pioneer for financial account, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. 

Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 10am- 3pm. You may visit TTEC office at 2nd Floor Robinsons Cybergate Plaza, Mandaluyong City. 

What You’ll be Doing 

Do you have a passion for helping others and giving them peace of mind? In this role, you’ll work to resolve customer technical requests or issues via chat including emails, social media, direct messaging and others. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. 

During a Typical Day, You’ll 

• Answer incoming communications from customers   
• Connect and resolve issues with customers using written communication only  
• Conduct research to provide answers for customers to resolve their issues  
• Interpret financial transaction patterns and documents (payslips, tax statements, etc.) 

What You Bring to the Role 

• 1 year or more of financial or Anti-Money Laundering experience 
• Completed 2 years in college or equivalent 
• Recognize, apply and explain your product or service knowledge  
• Computer experience 
• Candidates should be willing to work within Pioneer, Mandaluyong  

What You Can Expect 

• Supportive of your career and professional development 
• An inclusive culture and community minded organization where giving back is encouraged 
• A global team of curious lifelong learners guided by our company values 
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives