Customer Care Analyst null

About ING 

ING Hubs Manila is a powerhouse of processing services that is central to the global ING Bank business. They provide services that range from financial markets, trade finance services, lending services, client due diligence/onboarding activities, corporate audit, legal, risk management, IT and software development, retail banking operations, and so much more.

Your role

• Providing accurate and up-to-date information to existing / potential clients on a variety of channels, primarily in a written format (chat)
• Exploring solutions to less common client queries by identifying relevant ING experts to consult and interpreting information in a way that is accurate and relevant to the client’s context, and actively contributes to ING’s library of client solutions.
• Adhering to risk and compliance processes.
• Managing end-to-end the execution of client requests and complaint resolution actions. 
• Actively suggests and contributes to initiatives to improve customer satisfaction and customer service performance metrics.

Training & development

All ING trainees participate in global learning events. There, you learn about every aspect of core banking, such as the role of a bank, the bank balance sheet, bank funding, IT processes, and risk management. Needless to say, these events also help you to develop your soft skills such as how to deal with business partners, stakeholder management, and presentation techniques. Each traineeship track also has its own specialized training courses.

Benefits

• An attractive salary
• 13th-month salary
• Holiday leave days
• Flexible working hours and working from home (hybrid mode)
• Maternity leave
• Pension scheme
• They offer a fixed monthly compensation for the costs of internet and other working-from-home-costs

Career progression

There is a strong focus on your growth from several perspectives:

• Personal: They help you to improve your personal effectiveness, such as time management, presentation skills, teamwork, and leadership skills.
• Professional: you learn the basics of our core business of banking, enhance your knowledge of the financial services sector and develop your skills in areas such as preparing business models and taking part in pitches.
• Organizational: you gain insights into the business and an understanding of the competitive landscape and ING’s strategic priorities.
• Relational: you learn the importance of building a strong network that reaches all of ING’s locations and beyond. They help you become an ambassador for ING and their values.

Work-life balance

They need people to think clearly. That can only happen when you are rested, healthy, and enjoying life. In most regions, they offer working arrangements like flexitime, remote working, and part-time working so that you can strike the right balance between your career and your home life.

Company culture

ING culture has always been built about empowering employees in both life and work. This purpose represents conviction in people's potential. They are here to enable people to do things that move them and create a differentiating experience to unleash more of what they can do today, tomorrow, and in the future. They work in an environment where people are trusted to make decisions and every voice gets heard. If you have an idea to make banking better, you’ll be encouraged to make it happen – regardless of your position. 

About you

• A Fresh Graduate 
• Or anyone with a maximum of 1 year of professional working experience, ideally in a Shared Service or BPO environment.
• Able to follow a range of mandatory process steps to ensure that work is carried out to the required standards.
• Able to learn processes and tasks quickly.
• Highly collaborative and a strong team player.
• Able to achieve results, even under tough circumstances.
• Proficient in spoken and written English

How to apply

Please click on the "Apply on employer site" on this page.

ING Recruitment Process

• Apply based on the role requirement listed on the job posting
• If deemed fit, recruitment will call you for the initial interview
• Once you passed the recruitment interview, you will be endorsed for the Business interview / Final interview 
• Once identified for the role, an offer will be discussed by the recruiter together with the contract

Source/s:

• ing. jobs
• youtube.com