Fraud Alert Specialist null

About ING 

ING Hubs Manila is a powerhouse of processing services that is central to the global ING Bank business. They provide services that range from financial markets, trade finance services, lending services, client due diligence/onboarding activities, corporate audit, legal, risk management, IT and software development, retail banking operations, and so much more.

Your role & responsibilities

A Fraud Alert Specialist is responsible for monitoring and detecting possible fraudulent transactions, performing fraud operations tasks, as well as delivering timely and accurate reports.

Responsibilities are as follows:

• Review fraud alerts based on transaction patterns, customer behavior, and other important factors to determine if the alert is suspicious or not.
• Performs transaction verification to customers as well as assists customers with fraud-related concerns, when necessary. Initiates card or account blocking when necessary.
• Reports unusual and suspicious customer transactions and/or behavior for immediate resolution Investigates customer fraud-related disputes in an efficient and timely manner i.e. within the agreed time frame
• Prepares the fraud investigation, regulatory, and other reports accurately and on time
• Coordinates with legal and law enforcement if required
• Perform all alert handling and fraud operations tasks within SLA accuracy and timeliness standards and take necessary actions to recover funds
• Discusses fraud concerns and presents related reports to relevant stakeholders
• Performs independent review and QA of alerts, and fraud tasks and prepares reports.
• Executes other duties and tasks assigned to them whenever necessary

Training & development

All ING trainees engage in worldwide learning experiences covering essential facets of core banking. Gain insights into the bank's role, balance sheets, funding, IT processes, and risk management. Elevate soft skills like business partner interaction, stakeholder management, and presentation techniques. Tailored training courses enrich each traineeship track.

Benefits

Some benefits include:

• An attractive salary
• 13th-month salary
• Holiday leave days
• Flexible working hours and working from home (hybrid mode)
• Maternity leave
• Pension scheme
• They offer a fixed monthly compensation for the costs of internet and other working-from-home-costs

Career progression

There is a strong focus on your growth from several perspectives:

• Personal: They help you to improve your personal effectiveness, such as time management, presentation skills, teamwork, and leadership skills.
• Professional: You learn the basics of our core business of banking, enhance your knowledge of the financial services sector, and develop your skills in areas such as preparing business models and taking part in pitches.
• Organizational: You gain insights into the business and an understanding of the competitive landscape and ING’s strategic priorities.
• Relational: You learn the importance of building a strong network that reaches all of ING’s locations and beyond. They help you become an ambassador for ING and their values.

Work-life balance

Clarity of thought thrives in a rested, healthy, and joyful life. ING's commitment to your well-being includes flexible options like flexitime, remote work, and part-time roles in many regions. Achieve the perfect harmony between your career and personal life.

Company culture

The ING culture is centered on empowering employees in life and work, reflecting a deep belief in individual potential. Their mission is to facilitate endeavors that inspire and create distinctive experiences, unlocking more capabilities today, tomorrow, and in the future. In an environment fostering trust, everyone's voice is valued, and decisions are made collectively. Whether you're in a senior role or not, if you have an idea to enhance banking, you'll be encouraged to turn it into reality.

How to apply

Please click on the "Apply on employer site" on this page.

ING Recruitment Process:

• Apply based on the role requirements listed on the job posting
• If deemed fit, recruitment will call you for the initial interview
• Once you pass, the recruitment interview, you will be endorsed for the Business interview / Final interview 
• Once identified for the role, an offer will be discussed by the recruiter together with the contract

Source/s:

• ing.jobs
• youtube.com