International Mobility Advisor null

About ING 

ING Hubs Manila is a powerhouse of processing services that is central to the global ING Bank business. We provide services that range from financial markets, trade finance services, lending services, client due diligence/onboarding activities, corporate audit, legal, risk management, IT and software development, retail banking operations, and so much more.

Your role

• Receiving emails/tickets via Tier 1 Mobility and resolving them if in scope
• Attending to ING employee concerns and raising escalations to Senior Advisor/Circle Lead, if necessary
• Working closely with IM Advisors
• Completing additional tasks delegated by the Circle Lead
• Assisting in the creation of WPI for IM policies and processes
• Owning the resolution of complex queries and concerns of ING employees, ensuring timely, accurate, and value-add responses
• Ensuring contact with local IM SPOCs and HR In-Country process teams to develop and maintain a strong knowledge of country-specific processes
• Creating and managing cases in Service Now including outstanding issues and concerns
• Participating in audit activities, if necessary, to ensure processes meet business controls requirements
• Ensuring compliance in line with ING policies and procedures, especially when dealing with third-party vendors

Training, development & rotations

Leadership is the second pillar of the ING traineeship. They invest a lot of time and effort in developing your leadership skills. You receive intensive coaching from your manager and your talent manager. You can also be appointed a senior manager as your mentor. All ING trainees participate in our global learning events. There, you learn about every aspect of core banking, such as the role of a bank, the bank balance sheet, bank funding, IT processes, and risk management. Needless to say, these events also help you to develop your soft skills such as how to deal with business partners, stakeholder management, and presentation techniques. Each traineeship track also has its own specialized training courses.

Compensation & benefits

• A salary tailored to your qualities and experience
• 13th-month salary
• 8% holiday payment
• Individual Savings contribution (BIS)
• Collective Social Payment (CMU) linked to ING’s social objectives and operating results
• Flexible working hours and working from home (hybrid mode)
• The Mobility Card. You choose the means of transport you use to commute to work each day. Freedom and flexibility in mobility.
• Pension scheme
• Discount on various insurance policies, discount on contribution at more than 2000 sports centers

Career progression

Your development is at the very heart of your ING traineeship. ING invests just as much time and effort in it as you do. During the two-year traineeship program there is a strong focus on your growth from several perspectives:

• Personal: They help you to improve your personal effectiveness, such as time management, presentation skills, teamwork, and leadership skills.
• Professional: you learn the basics of our core business of banking, enhance your knowledge of the financial services sector and develop your skills in areas such as preparing business models and taking part in pitches.
• Organizational: you gain insights into the business and an understanding of the competitive landscape and ING’s strategic priorities.
• Relational: you learn the importance of building a strong network that reaches all of ING’s locations and beyond. They help you become an ambassador for ING and our values.

Work-life balance

ING needs people to think clearly. That can only happen when you are rested, healthy, and enjoying life. In most regions, they offer working arrangements like flexitime, remote working, and part-time working so that you can strike the right balance between your career and your home life.

Company culture

ING culture has always been built about empowering employees in both life and work. This purpose represents conviction in people's potential. They are here to enable people to do things that move them and create a differentiating experience to unleash more of what they can do today, tomorrow, and in the future. They work in an environment where people are trusted to make decisions and every voice gets heard. If you have an idea to make banking better, you’ll be encouraged to make it happen – regardless of your position. The best ideas win, period.

About you

• Mapping, monitoring, and optimizing global HR processes, operations, and services together with Global HR Process owners, Service Center colleagues, and Global HR colleagues. In this role, you ensure that processes remain lean, employee-centric, and compliant
• Initiating Immigration, Relocation, and Tax Services for ING’s International Mobility Program
• Managing foreign locals and facilitating relocation to the hiring/receiving country
• Sending initial communication and consent forms to foreign locals and following up in case the latter has not been signed yet
• Driving operations in the global International Mobility space including co-designing the global International Mobility policies, processes, supporting tools, and governance in close cooperation with Community of Expertise (CoE) partners
• Participating to identify and improve Workday processes for a globally consistent way of working for the International Mobility population. You are also expected to work on the full interfacing between the tooling of the external vendors
• Coordinating with Recruitment and Home/Host People Services for any requirements necessary for the assignment
• Working closely with the other expertise teams and HRBPs and supporting them with international mobility issues in line with the operating model. You ensure that stakeholders are informed and guided in dealing with any process changes. Within the other expert teams, business lines, and countries, you become a trusted advisor who can effectively help to implement the way of working with a shared services center